The Nairobi Hospital, a leading health care institution in Eastern Africa has excellent career opportunities for individuals who possess a passion for service excellence, strong work ethic, are committed to continual improvement and are results oriented.
Key responsibilities
The successful candidates will be team players with the ability to effectively influence support from and add value to a wide range of professionals.
Developing and effecting systems for tracking and evaluating financial and non-financial benefits of Marketing, Customer Service and Corporate Social Responsibility initiatives.
Facilitating internal branding, marketing and customer service programs.
Participating in determining the Hospital’s pricing approach and in negotiating contracts.
Monitoring customer satisfaction indices and facilitating resolution of customer complaints.
Participating in developing and streamlining service delivery operational systems to improve the quality of care.
Reporting to the Chief Executive Officer
Providing leadership for the designing, planning and implementation of the Marketing, Customer Service and Corporate Social Responsibility functions.
Ensuring that the Hospital has effective Marketing, Customer Service, Public Relations and Corporate Social Responsibility strategies and plans.