Online media: communication and public relation Manager

Our client is a leading brand in the IT / Online sector. Well back with a rapidly growing brand and customer base, the company has a strong presence in the East African market.

The company has access to highly useful and positive business and social information, trends, data and resources that are in demand by a range of consumer, business and government readers.

The primary objectives

• To develop, implement and manage communications programs and activities that effectively describe, publicise and promote the organisation, its services and its impact on the community.
• Reporting to Head of Marketing, you will also be responsible for internal and external communications and ensure that communications programs & activities are in line with company strategy.
• Your role will ensure that the company and its specialist information is well covered in specialist, national and regional press. 
• There will be occasional travel within East Africa.

Skills and experience

Callcentre Agents carees

Accu-Tech Outsourcing (K)  was formed  in 2004  as a contact center majoring in transcription services only. Accu-Tech has grown to become a global provider of sales, customer service and technical support services. Since its inception, Accu-Tech's global footprint has expanded with a great market in the USA and the UK and have grown from 5 seats to 50 seats with a capacity to do up to 200 seats. While Accu-Tech's history is rich in technical support, the company has grown to be a Provider of Choice for companies looking for world-class customer care and revenue generation programs, as well.

Our consultative approach has enabled us to tailor programs that specifically suit our clients. Infact even beyond their expectations.

As we look forward to be an employer of choice in the Eastern and central African Region, Accu-Tech is able to attract the best talent, ensuring our support professionals are truly engaged and engrossed in our clients' businesses and brands - resulting in a better overall customer experience. Accu-Tech endeavor to expand into new regions, as well as continued dedication to client and customer satisfaction and further innovation of support services appreciating the improving technology and new concepts coming into the market everyday. Creating maximum value for our clients and building customer brand loyalty keeps Accu-Tech at the forefront of the industry. Year after year, companies choose Accu-Tech as their leading partner in outsourced services.

Requirements

Call centre supervisor

Corporate Travel Management is a Travel and Tours operator which specializes in servicing a niche group of corporate and individual clientele who value the personal touch and attention to detail in the arrangement of their travel plans.

Job Description:

As the first line customer liaison, the primary role is to:-

To ensure that our agents handle customers inquiries promptly, efficiently and professionally to fulfill the call center’s expectations and meet the set service and sales target

Duties and Responsibilities

• Perform investigation on general queries, complaints and follow up with other supporting departments
• Actively participate in process improvement meetings as required
• Prepare daily end shift reports
• Contact clients and confirm receipt of renewal notices received before renewal date in line with script
• Confirm client information and update on CRM.
• Propose premium financing options to client in line with Company policy for late renewals and recoveries.
• Flag follow ups and book appointments with clients

Beetle entertainment - General Manager

Beetle entertainment is a fairly newly and fully formed entertainments company in Kenya and has been conceived to become a market leader in bringing high quality events to Kenya and the East Africa Region as a whole. Events proved to be enjoyed by all categories of people from the young to the old, in a safe and technically sound environment. We are competent entrepreneurs with a strong development focus and business like, with professional approach

Most important and key responsibilities

Be able to seek sponsorship and fundraise for events.

Carry out survey for quality and suitable events

Carry out the duties of contracts drawing and Budgets

Develop proposals for fundraise or sponsorship and implementing projects relating to events and other audience building activities

Plan events in liaison with identified suppliers to meet contractual obligations

Oversee the representation of a positive organization image at all time; in public, clients, stakeholders and the community.

Be able to approach new clients and convert enquiries from potential clients to sales and contract facilitation

Educational requirement