The Higher Education Loans Board is a full state
corporation whose mandate is to look for funds and provide the required loans,
scholarships and bursaries to Kenyan studying in recognized institutions of
higher learning. At the moment the loans board is looking for potential,
competent, passionate, dedicated and self driven individuals of that higher
integrity. The ideal candidates should be able to show and demonstrate
leadership skills for them fill the below positions
Information communication technology
Help desk- support specialist
Main responsibilities
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Be the intermediary between customers
and the internet support staff to assure problem interpretation, and maintain
communication with customers during the problem resolution process
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Carry out user submitted problems by
resolving them as per the policies and procedures for handling of support cases
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Should be able to obtain and convey
concise problem information for external and internal personnel
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Escalate problems as appropriate
following help desk procedures
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Maintain in- depth knowledge of help
desk supported products and services that will enhance and improve computing
support delivered to customers, while managing help desk documentation ,
records, procedure and reports
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Be able to provide first level problem
resolutions for all the internal and external users with hardware and software.
Educational qualification
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A bachelor’s degree in ICT
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Team player
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Should have good interpersonal skills
communication once
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Should have at least worked in a busy ICT
firm for not less than three years
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Should also have analytical and report
writing skills
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Knowledge of ICT help desk management
and user support skills
Head of operations
Will serve as the head principle adviser to the CEO
on all the strategic matters relating to the loan management system
Key roles and responsibilities