The Nairobi Hospital, a leading health care institution in Eastern Africa has excellent career opportunities for individuals who possess a passion for service excellence, strong work ethic, are committed to continual improvement and are results oriented.
Key responsibilities
The successful candidates will be team players with the ability to effectively influence support from and add value to a wide range of professionals.
Developing and effecting systems for tracking and evaluating financial and non-financial benefits of Marketing, Customer Service and Corporate Social Responsibility initiatives.
Facilitating internal branding, marketing and customer service programs.
Participating in determining the Hospital’s pricing approach and in negotiating contracts.
Monitoring customer satisfaction indices and facilitating resolution of customer complaints.
Participating in developing and streamlining service delivery operational systems to improve the quality of care.
Reporting to the Chief Executive Officer
Providing leadership for the designing, planning and implementation of the Marketing, Customer Service and Corporate Social Responsibility functions.
Ensuring that the Hospital has effective Marketing, Customer Service, Public Relations and Corporate Social Responsibility strategies and plans.
Identifying gaps in the Hospital service offering and providing direction for service and product development.
Implementing appropriate programs for selecting and segmenting the Hospital’s market and facilitating niche driven marketing.
Skills and experience
- Degree in business Administration or Marketing or equivalent.
- Effective leadership skills.
- Solid influencing and negotiation skills.
- Business savvy.
- Professional qualifications in Marketing. Seven (7) years progressive working experience in Marketing with at least 3 at a senior level. Experience in the service sector would be an added advantage.
If your background, experience and competence match the above specifications, please send us your application quoting the reference.
Include your current remuneration, testimonials and give full contact details of 3 referees to:
The Human Resources Manager
The Nairobi Hospital
P.O. Box 30026
Nairobi – 00100
Closing Date: 22 February 2012
