Corporate Travel Management is a Travel and Tours operator which specializes in servicing a niche group of corporate and individual clientele who value the personal touch and attention to detail in the arrangement of their travel plans.
Job Description:
As the first line customer liaison, the primary role is to:-
To ensure that our agents handle customers inquiries promptly, efficiently and professionally to fulfill the call center’s expectations and meet the set service and sales target
Duties and Responsibilities
- Perform investigation on general queries, complaints and follow up with other supporting departments
- Actively participate in process improvement meetings as required
- Prepare daily end shift reports
- Contact clients and confirm receipt of renewal notices received before renewal date in line with script
- Confirm client information and update on CRM.
- Propose premium financing options to client in line with Company policy for late renewals and recoveries.
- Flag follow ups and book appointments with clients
- Send product information and/or proposal form to clients via email.
- Advise clients on premium payment options
- Send mail shot/email broadcast
- Record information on reason for non-renewal or complaints
Education and experience
- A degree from a recognized tertiary institution
- Minimum of six (6) months experience in client relationship/customer service will provide an added advantage
- Experience in a call center will provide an added advantage
- Should have good interpersonal skills
- Should work well under pressure
- Eloquent in English
Interested applicants are invited to send their applications and detailed CV with contact details of three referees clearly marking the application with position applied for.
Applications can also be emailed to with position applied for as the subject line.
Corporate Travel Management
Closing Date: 10 March 2012
